Portfolio

I was the sole researcher on the work samples below, unless otherwise noted.

My responsibilities included gathering stakeholder needs, designing the approach, recruiting participants, collecting data, analyzing data, creating deliverables, and presenting insights.

Following Favorites on TV

This generative study was conducted to understand user needs when engaging with their most watched long-form video content. It informed the direction of a movie and TV show "Follow" feature and identified improvement opportunities for existing engagement features.

Xfinity Mobile Plan 2.0

This evaluative study tested Xfinity Mobile designs for comprehension and usability. It informed updates to content strategy and the order of buy flow steps when people sign up for Xfinity Mobile phone service.

Information Architecture of Settings in a Streaming App

This study evaluated the IA of a video app's settings to ensure information was organized in a way that supported task completion and labels set proper expectation for what could be found within each section.