Resume
Krysta Harrison is a researcher with 8+ of experience in leading research initiatives from conception to delivery. Proficient in conducting qualitative and quantitative methods to inform design and product decisions. Skilled in building relationships and collaborating with cross-functional teams to deliver solutions that enhance user experience and drive business growth. Passionate about outcome-driven UX metrics and leveraging research to advocate for inclusive, universal design.
Experience
August 2022 - Present
Senior User Experience Researcher at Comcast
Leads global research team in studying the experience with a suite of video entertainment products accessed on various device types.
October 2021 - August 2022
Senior User Experience Researcher at Meta
Collaboratively determined product direction as part of the Business Messaging product team through primary work and overseeing studies conducted by consultants and vendor partners.
April 2017 - September 2021
Senior User Experience Researcher at Comcast
Played key knowledge-centered role in improving video entertainment interfaces, remote controls, and a mobile phone service management app.
April 2016 - April 2017
User Experience Researcher at Pepperjam
Supported research projects involving usability testing, field studies, and contextual interviews related to e-commerce and our affiliate marketing platform.
Education
2017
M.S. User Experience and Interaction Design
Philadelphia University | Philadelphia, PA
2013
B.A. Anthropology
Temple University | Philadelphia, PA
2013
Certificate in Cultural Diplomacy
Institute for Cultural Diplomacy | Berlin, Germany
Skills & Tools
Ethnographic interviewing Heuristic evaluation Usability testing Survey writing Cart Sort testing Tree testing First Click testing Natural Language Elicitation
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UserTesting Optimal Workshop Decipher JIRA Confluence Localytics Looker Tobii MORAE Quicktime Adobe suite Figma Miro Apple and MS Office