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Resume

Krysta Harrison is a researcher with 8+ of experience in leading research initiatives from conception to delivery. Proficient in conducting qualitative and quantitative methods to inform design and product decisions. Skilled in building relationships and collaborating with cross-functional teams to deliver solutions that enhance user experience and drive business growth. Passionate about outcome-driven UX metrics and leveraging research to advocate for inclusive, universal design.

Experience

August 2022 - Present

Senior User Experience Researcher at Comcast

Leads global research team in studying the experience with a suite of video entertainment products accessed on various device types.

October 2021 - August 2022

Senior User Experience Researcher at Meta

Collaboratively determined product direction as part of the Business Messaging product team through primary work and overseeing studies conducted by consultants and vendor partners.

April 2017 - September 2021

Senior User Experience Researcher at Comcast

Played key knowledge-centered role in improving  video entertainment interfaces, remote controls, and a mobile phone service management app.

April 2016 - April 2017

User Experience Researcher at Pepperjam

Supported research projects involving usability testing, field studies, and contextual interviews related to e-commerce and our affiliate marketing platform.

Education

2017

M.S. User Experience and Interaction Design

Philadelphia University | Philadelphia, PA

2013

B.A. Anthropology

Temple University | Philadelphia, PA

2013

Certificate in Cultural Diplomacy

Institute for Cultural Diplomacy | Berlin, Germany

Skills & Tools

Ethnographic interviewing    Heuristic evaluation    Usability testing    Survey writing    Cart Sort testing    Tree testing    First Click testing    Natural Language Elicitation

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UserTesting    Optimal Workshop    Decipher    JIRA    Confluence    Localytics    Looker    Tobii    MORAE    Quicktime    Adobe suite    Figma    Miro    Apple and MS Office

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